Support Database

Contains help and support for all parts of the AutoView system.
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Category: Lecture Capture Live
Topic: I have Red5 0.9, but you only provide packages for Red5 0.7 and 0.8.

The Red5 0.8 packages are suitable for use with Red5 0.9. However, Red5 0.9.x has a serious bug in it's flash video recording capability which interferes with the recording and broadcast modes of the Lecture Capture Live plugin, so you are not recommended to use Red 5 0.9.x.

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Category: Lecture Capture Live
Topic: Can AutoView Lecture Capture Live be used with Adobe Flash Server products or Wowza Media Server ?
At present no, AutoView Lecture Capture Live can only be used with Red5. However, if there is sufficient customer demand for such a product it may be developed in the future.
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Category: Other
Topic: What happened to AutoView versions 1 and 2 ?
We have been developing and using our AutoView software since about 2000. AutoView versions 1 and 2 were developed entirely for our own use and consisted purely of a delivery platform with no on-line editing features. This software was not released or sold publicly, although it was used for some commercial work for 3rd parties. AutoView 3 is our first public version of the delivery platform.
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Category: Moodle Module
Topic: PHP 4.x
PHP 4.x is no longer supported by php.net and has been listed as obsolete since August 2008. We recommend that anybody still using PHP 4.x upgrades to PHP 5.x as a matter of urgency. AutoView is no longer tested against PHP 4.x although we do not plan to change the code to break PHP 4.x support in the foreseeable future.
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Category: AutoView Exporter
Topic: My exported presentation has no video(s)

If the video for your presentation is not part of the Moodle backup, then it may not be possible to include it in the exported presentation. You should try enabling the 'Download remote video sources where possible' option. However, it is not always possible to download external videos. Alternatively, you could try unchecking the 'Remove video remote video sources', however, if the video isn't accessible from the presentations new location, it will not play.

If neither of these options works, then you should copy the video file into your Moodle course and add it to your presentation before making a new backup of the course and re-running the presentation exporter.

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Category: General
Topic: I have found a bug in the software, where do I report it?

Please post a message in the support forums, giving as much information as possible.

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Category: AutoView Exporter
Topic: What is a SCORM Manifest?
SCORM (Shareable Content Object Reference Model) is a standard file format for describing e-Learning content, it is recognised by many VLE's and authoring systems. By including the SCORM manifest with your exported presentation, your presentation can be loaded and displayed in any software system which supports the SCORM standard.
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Category: AutoView Exporter
Topic: The Exporter can't download my remote video sources

The exporter can only download videos from normal webservers which do not require a username/password to access the video. Unfortunately it isn't possible to download videos from streaming video servers. If you are using such videos and need to include them as part of an exported presentation, please obtain a copy of the file and add it to the presentation before you make the backup in Moodle.

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Category: AutoView Exporter
Topic: Why would I want to remove remote video sources?

If you have videos which are linked to an AutoView presentation, but which are not stored with the other presentation files you may find that they become unplayable after the presentation has been exported. This could be for one of three reasons:

  1. The presentation has put onto an CD/DVD and is being played on a computer which has no internet connection. If a presentation is to be put on a CD/DVD we recommend that you only use videos which are stored on the same CD/DVD.
  2. The video is being stored on a server which the user watching the presentation doesn't have access to.
  3. The original video file may be removed at some point in the future.

However, if you are not making a CD and the remote video sources are on a public server (and are unlikely to be removed), then it is safe to leave remote video sources in place.

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Category: Playback
Topic: I get a flash security warning when watching an exported presentation from CD or hard disk

The flash plugins default security settings block the necessary interactions between the flash plugin and the other parts of the AutoView system when a presentation is being played from a CD or hard disk. In some cases this will trigger a security warning, in others the slide/subtitle synchronization will simply fail to work.

In order to fix this problem, you need to access the flash Global Security Settings panel (click link to open). You should then add the folder or drive containing the exported presentation(s) to the list of trusted locations by clicking 'Edit locations', selecting 'Add Location' and then browsing for the relevant folder path.

Unfortunately, there is very little we can do to work around this restriction in Flash, so if you are planning to regularly distribute AutoView presentations on CD/DVD, we recommend the use of a Video plugin which does not suffer from this restriction (eg Real Player or Windows Media Player).

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