Support Database

Contains help and support for all parts of the AutoView system.
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Slide synchronisation not working

Category: Playback

If you find that the slides never synchronise with the video, but the video does play, please make sure that your web browser and video playback plugins (Flash etc) are up to date. If you have an old plugin version with a recent web browser version (or vice-versa), then the interaction between the browser and the plugin will sometimes fail to work correctly. In these cases the video will usually play, but all other functions will fail. If this still doesn't fix the synchronisation problem, then please check your browser security settings (and any other security plugins you may have installed) to make sure that Javascript is allowed to communicate with the plugins installed on your system. If Javascript communication with your plugins is blocked, then slide synchronisation will fail.
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